Privacy Policy
Genevo Renewables
Last updated: 14/2/2025
Introduction
Genevo Renewables, with its website at [insert your website URL], is committed to protecting the privacy of our customers, partners, and visitors. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
Collection of Personal Information
We collect personal information that you provide directly to us when you:
- Contact us via email, phone, or through our contact forms.
- Sign up for our newsletters, promotions, or events.
- Submit a request for a quote or service.
- Participate in surveys or provide feedback.
The types of personal information we might collect include:
- Name
- Contact information (phone number, email address)
- Business/company name
- Address
- Information about your energy needs or project details
Use of Personal Information
We use the information collected to:
- Respond to your inquiries or requests.
- Provide you with the products or services you have requested.
- Send you marketing communications if you have opted in.
- Improve our website and services based on your feedback.
- Comply with legal obligations.
Disclosure of Personal Information
Your personal information may be disclosed:
- To our service providers or contractors who assist us in delivering our services (e.g., IT service providers, marketing agencies).
- Where required or authorized by law.
- If you have given us your consent to share this information.
We do not sell, trade, or otherwise transfer your personal information to third parties for their commercial use.
Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes:
- Secure server environments.
- Encryption of data where necessary.
- Access controls to limit who can view or use personal data.
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for it to be corrected if you believe it is inaccurate. Please contact us if you wish to exercise these rights.
Retention of Personal Information
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your experience. You can manage or disable cookies through your browser settings, but this might affect how you use our site.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Contact Us
If you have any questions about this Privacy Policy or wish to contact us about your personal information, please reach out to:
- Email: hello@genevo.com.au
- Phone: 02 6676 4195
- Address: U3 9293 Tweed Valley Way, Chinderah NSW 2487
Complaints
If you have a concern about how your personal information is handled, you can lodge a complaint with us using the contact details above. If you are not satisfied with how we handle your complaint, you can contact the Office of the Australian Information Commissioner (OAIC).